NonStop Reliability

Operation Maintenance | A Tactical Blueprint for Excellence

6 Min Read

Table of Contents
    Add a header to begin generating the table of contents

    In the face of the modern and complex industrial ecosystem, there exists a crucial maintenance practice known as “Operation Maintenance” that keeps the infrastructure running smoothly.

    Operation Maintenance (O&M) plays a pivotal role in sustaining the efficiency and longevity of critical systems. From machinery in manufacturing plants to managing complex networks of IT infrastructure, Operation Maintenance manuals provide a precise roadmap for ensuring effective operation and maintenance of the infrastructure. Ultimately, this efficacy contributes to their reliability, resilience, and long-term durability.

    This guide delves into the concept of Operation Maintenance and its vital role in seamless operation and provides a step-by-step process for creating an O&M manual for your organization. Let’s dig in!

    What is Meant by Operation Maintenance (O&M)?

    Operations involve day-to-day activities and procedures needed for the regular functioning of a system. It includes tasks like starting, stopping, monitoring, and controlling various components to ensure they operate as intended. Conversely, maintenance practices include corrective or reactive maintenance, and periodic inspections to preserve the reliability of a system over time.

    These two critical activities combined are called Operation and maintenance (O&M). Operation and maintenance entail all the tasks and activities involved in the routine monitoring and upkeep of a system, facility, or equipment to ensure optimal performance.

    This concept is widely used in manufacturing, energy, transportation, and information technology industries. From routine checks and preventive measures to troubleshooting and repairs, Operations Maintenance is the lifeline that sustains the operational health of any complex system.

    Example of Operational Maintenance

    Operational maintenance aims to uphold the functional integrity of systems. When done right, O&M minimizes downtime, extends equipment longevity, and reduces the risk of unplanned disruptions.

    Below are a few operational maintenance examples elaborating how it helps organizations in different industrial sectors:

    • In manufacturing, O&M includes regular equipment checks, lubrication, and minor repairs to prevent unexpected breakdowns.
    • For IT infrastructure, operational maintenance encompasses software updates, security patches, and system monitoring to ensure optimal performance and security.
    • In transportation, O&M helps with routine inspections, fluid checks, and scheduled repairs, contributing to vehicle reliability.


    The NonStop Suite represents a paradigm shift in how organizations approach O&M manuals and asset maintenance. By leveraging the power of the Computerized Maintenance Management System CMMS, your organization can unlock the potential for improved operational efficiency, reduced downtime, and enhanced longevity of industrial assets.

    Smarter Asset Tracking With NFC Tags

    Learn more about how NonStop Suite's NFC Asset Tracking Solution can help your Enterprise streamline operations to new heights.

    Get A Free Product Tour

    Why is Operation and Maintenance (O&M) Important?

    The combination of operations and maintenance (O&M) underscores the importance of OPS Maintenance. While operations maintain a system’s smooth running, maintenance steps in to safeguard against wear and tear, unexpected failures, and performance degradation. It’s a proactive approach that prevents costly repairs and downtime.

    Here are key reasons why O&M is crucial for systems, facilities, and equipment across different industries:

    System Reliability and Availability

    Efficient maintenance is crucial for industries where precision and reliability are paramount, such as manufacturing, energy production, and healthcare. O&M activities ensure that systems and equipment are properly maintained and operated to reduce the risk of unexpected failures. Ultimately, this helps your organization achieve higher reliability and availability of the systems, minimize equipment downtime, and improve overall performance.

    Asset Longevity

    A study by the Asset Management Council found that up to 75% of equipment failures can be attributed to poor maintenance practices. Operation Maintenance can significantly enhance facility maintenance of your organization, preventing these costly equipment breakdowns. With operation maintenance, operation maintenance engineers can address issues promptly and conduct preventive maintenance tasks. Consequently, your organization can avoid premature wear and tear and extend the lifespan of assets and equipment.


    Implement Preventive Maintenance Schedules with The NonStop Suite and proactively manage maintenance tasks through its preventive maintenance module. Establishing regular schedules for equipment checks and servicing helps prevent unexpected breakdowns, reduces downtime, and extends the lifespan of industrial assets.

    Cost Savings

    Operation maintenance is centered around preventive maintenance practices, which can result in massive cost savings over time. Preventative maintenance is generally less expensive than reactive maintenance, preventing costly repairs. In fact, companies can save up to 18% by using preventive maintenance, and each dollar spent on PM saves an average of $5. Simply put, O&M practices help organizations avoid costly disruptions and legal liabilities.

    Safety and Compliance

    O&M activities are essential for ensuring the well-being of workers, the public, and the environment. Regular inspections and maintenance help identify and rectify safety hazards. This proactiveness ensures that systems and facilities comply with regulations and standards such as SEC and FINRA. Compliance with these industry regulations is essential to subside legal complications and maintain a positive reputation.

    What is an O&M Manual?

    An Operation and Maintenance (O&M) manual is a document that lists information about the operation, maintenance, and troubleshooting procedures for a particular system, equipment, or facility. Laying down the detailed instructions and operation maintenance checklist ensures that operators and maintenance personnel know how that asset functions, operate and maintain the system effectively and safely.

    Types of Operation and Maintenance Manuals

    Effective O&M manuals are the cornerstone for ensuring systems and facilities’ safe and efficient operation. However, the specific types of operation maintenance manuals programs are primarily dependent on the nature of the system or facility. Similarly, the content and format of O&M manuals also vary depending on industry standards, regulations, and the organization’s or project’s specific needs.

    Here are 10 common types of operation maintenance manuals that your asset-intensive organization can use:

    1. Equipment O&M Manuals:This operation and maintenance manual focus on individual pieces of equipment such as pumps, generators, and HVAC systems. The core objective is to provide detailed information on their operation, maintenance, and repair.
    2. Facility O&M Manuals:Facility manuals cover the operation and maintenance (O&M) of a building or facility. They may include information on utilities, safety procedures, security protocols, and other facility-specific details.
    3. Process O&M Manuals:Process manuals detail the step-by-step procedures for operating and maintaining the production processes for industrial or manufacturing systems. This can include information on machinery, quality control, and safety measures.
    4. System O&M Manuals: System manuals cover the operation and maintenance of integrated systems comprising multiple components like integrated security systems, fire protection systems, or complex mechanical systems.
    5. Software O&M Manuals: In the context of software systems, O&M manuals offer instructions for operating and maintaining software applications. This includes user guides, system administration guides, and technical documentation.
    6. Vehicle O&M Manuals:Manuals for vehicles, whether automobiles, aircraft, ships, or other modes of transportation, cover operational procedures, maintenance schedules, and safety guidelines.
    7. Emergency O&M Manuals: These manuals entail shutdown procedures, evacuation plans, and emergency response protocols to be followed during emergencies.
    8. Compliance O&M Manuals: Manuals designed to ensure compliance with regulations and standards. They may include information on record-keeping, inspections, and reporting requirements.
    9. Training O&M Manuals: Manuals designed for Operation Maintenance training purposes, providing step-by-step instructions, practical exercises, and troubleshooting scenarios for both operation and maintenance tasks.
    10. Integrated Logistics Support (ILS) Manuals:ILS manuals encompass a broader scope, including not only O&M information but also logistics and support details such as spare parts lists, supply chain information, and life cycle support.

    Operations and Maintenance Manual Components

    The Operation Maintenance manual is an essential tool for maintaining the efficiency, reliability, and safety of the system or equipment. It is an invaluable resource for operators and maintenance personnel, helping them ensure a system’s proper care throughout its lifecycle.

    Listed below are the key components that most organizations cover in their O&M manuals:

    • Introduction:Overview of the system, facility, or equipment and its purpose.
    • System Description:Detailed information about the system’s components, specifications, and capabilities.
    • Operating Procedures:Step-by-step instructions for operating the system, including startup, shutdown, and standard operation procedures.
    • Maintenance Procedures: Guidelines for routine maintenance tasks, troubleshooting, and corrective actions, as well as schedules for preventive maintenance.
    • Emergency Procedures:Instructions on what to do in emergencies, including shutdown procedures and emergency contacts.
    • Technical Specifications: Detailed technical information about the components, materials, specifications, and warranty coverage for the system or equipment.
    • Safety Information: Important safety precautions and guidelines to ensure safe operation and maintenance.
    • Contact Information: Names and contact details for individuals or organizations responsible for providing support or additional information.


    Leverage The NonStop Suite’s scheduling capabilities to streamline your operation maintenance practices efforts and ensure optimal equipment performance. By seamlessly integrating Computerized Maintenance Management System CMMS into The NonStop Suite, we provide a robust platform that not only facilitates the creation of detailed O&M manuals but also elevates asset maintenance practices to new heights.

    How to Create an Operation & Maintenance Manual?

    Creating an effective Operation & Maintenance (O&M) manual is a challenging but essential task for any organization. To streamline the process, we have laid down the 7 key steps that your organization needs to follow:

    Step 1: Use software like TheNonStop Suite to facilitate the online creation, editing, and distribution of the O&M manual. Digital platforms make it easier to update manuals than traditional paper records. For its numerous benefits, more than 60% of organizations use a mobile solution to handle maintenance-related procedures.

    Step 2: Create a simple and consistent layout with headers, subheads, bullet points, and font elements to enhance readability.

    Step 3: Collaborate with front-line managers, field technicians, and relevant department employees in the O&M manual development process. Collective input ensures comprehensive coverage of all aspects, reducing blind spots and inefficiencies.

    Step 4: Incorporate crucial information such as warranty certificates, asset design principles, design drawings, and facility construction details. Include inventory lists of equipment, health and safety guidelines, and manufacturer guides for effective service.

    Step 5: Outline guidelines for decommissioning, demolition, disposal, facility access, security, and environmental controls. Make sure the manual addresses various operational scenarios and challenges.

    Step 6: Distribute or communicate the O&M manual to all employees in hard copy or digital format for easy reference. Accessibility ensures that employees can quickly find information when needed.

    Step 7: Establish a feedback loop with concerned personnel to gather suggestions and address any emerging issues. Remember, the O&M manual is a dynamic document that evolves over time, and employee feedback will significantly help your organization improve the manual.

    Leverage CMMS to Create Operations and Maintenance Management Manuals!

    Establishing an Operation & Maintenance (O&M) manual is a pivotal step in ensuring the smooth functioning of any industrial or maintenance process. Leveraging a Computerized Maintenance Management System (CMMS) software can significantly enhance the effectiveness of this manual. As much as 52% of industrial facilities use a Computerised Maintenance Management System (CMMS)—for all the good reasons! A report by the Aberdeen Group found that companies that use CMMS can improve the efficiency of their maintenance operations by as much as 20%.

    In response to the imperative need, The NonStop Group introduces The NonStop Suite—a comprehensive and cutting-edge CMMS solution to help organizations designed to revolutionize their operation management workflows.

    The NonStop Suite goes beyond the conventional boundaries of asset management by offering a robust suite of tools and features. Through its user-friendly interface, organizations can easily leverage CMMS functionalities to document and compile detailed O&M manuals.

    Using its Dynamic eForms feature, your organization can document vital information such as equipment specifications, maintenance schedules, troubleshooting guides, and safety protocols. Ultimately, this ensures that maintenance teams can access comprehensive resources for effective decision-making and swift resolution.

    Moreover, The NonStop Suite enhances asset operation and maintenance by leveraging data to facilitate predictive maintenance strategies. The system operation can predict and prevent potential equipment failures by analyzing historical maintenance data. Additionally, the NonStop Suite streamlines communication and collaboration among maintenance teams. Real-time updates on asset status, maintenance activities, and O&M manuals are readily accessible.

    Should your organization want to transition to the future of operation maintenance, consult The NonStop Group today to book a FREE personalized product tour.

    Scroll to Top